Order support
Returns & Customizations
A professional policy for bespoke ecommerce: clear confirmation before production, careful packaging, and personal support after delivery.
Confirm
We confirm product type, size, finish, pricing, and delivery notes before production begins.
Craft
Made-to-order frames and art pieces enter production after your approval.
Resolve
If there is transit damage or a production issue, we review photos and resolve through repair or replacement support.
Returns
Because many products are customized, returns are reviewed individually. If there is a manufacturing issue or transit damage, we work with you toward a fair resolution.
Custom Work
Size, finish, frame style, and artwork details are confirmed via WhatsApp before production, keeping your final order precise and documented.