Shopping terms

Terms of Service

Practical terms for a premium ecommerce experience where products are often bespoke and confirmed with a curator before dispatch.

Order Confirmation

Orders are finalized through WhatsApp or direct studio communication. Product availability, dimensions, finish, and final quotation are confirmed before production begins.

Shipping and Delivery

We ship across India using protective packaging. Delivery timelines depend on customization complexity, destination, and courier availability.

Custom Changes

Custom dimensions, finish changes, and layout revisions may affect price and lead time. Production starts after final approval from the customer.

After-Sales Support

Damage, defect, or adjustment requests are reviewed by our team with repair, replacement, or resolution guidance based on the order type.